​​Buyers pay shipping.

Protogen fursuits are more likely to break in the shipping process due to their nature of being built with solid materials, I reccomend fully insuring the package & shipping by air​

​Any special modifications to a product should be explained before the start of a commission. Protogen.Store or Tiko Wolf Protogens has the right to refuse any changes to the commission after starting on any piece.

Down-Payments are not refundable after materials have been ordered.

​A clear 2-view reference sheet is needed for a commission. Anything shown on the reference sheet will be on the suit so be sure it is updated and correct.

​Minors need proof of permission from their parent or guardian for a commission.

​Payment plans go by 30% down payment, 30% once the commission is started, and 40% once completed, but I am sometimes flexible.

​All items are a one size fits all. If there are any size requests please mention them before the first payment.

​If there is any issue with a product you received, contact me at any time and I will try to guide you through care and repair of a product​, otherwise product can be shipped back for repairs under some circumstances. Owner pays shipping & customs fees both ways.

​Any expected deadlines should be brought to my attention before the first payment is received.​

​​When an estimation of completion is given, it is not legally binding. I try to finish in time but the completion date is just an estimate. Items can be delayed for any reason.

​Receiving work from me means you will appear on my social media and website as examples of my work.

​If no payments have been received 2 months after the completion of the item I will change the markings on your items and resell them on my website and social media.

​If a product is lost in shipping I cannot give a refund.

Protogen.Store or Tiko Wolf Protogens is not responsible for any damage endured by shipping

TOS CODE 1415

​My Terms and Services are subject to change at any time.